After-Sales Service

We're committed to providing exceptional support throughout your Aroleap X journey

Aroleap X customer support

Comprehensive Support System

Our after-sales service is designed to ensure your Aroleap X experience remains seamless and enjoyable

Dedicated Support

Access to our customer care team via phone, email, and dedicated WhatsApp support group for immediate assistance

Warranty Coverage

Comprehensive 1-year warranty with options to extend for additional peace of mind

Maintenance Service

Regular check-ups and maintenance services to keep your Aroleap X performing at its best

Warranty Coverage

Every Aroleap X comes with a comprehensive warranty to protect your investment and ensure your peace of mind.

1-Year Standard Warranty

Covers all parts and labor for manufacturing defects

Extended Warranty Options

Additional coverage available for up to 3 years at Rs. 7,000 per year

What's Covered

  • Motor and resistance mechanism
  • Electronic components and control systems
  • Structural frame and mounting hardware
  • Attachments and accessories
  • Software and firmware

Technical Support

Our technical support team is available through your dedicated WhatsApp group to help you resolve any issues quickly and efficiently

Remote Diagnostics

Our technical team can remotely diagnose many issues through the Aroleap X's built-in diagnostic system, often resolving problems without the need for a service visit.

Available 7 days a week, 9 AM - 6 PM

On-Site Service

For issues that cannot be resolved remotely, our trained technicians will visit your home to service your Aroleap X, typically within 48-72 hours of your request.

Priority service available for critical issues

Personalized WhatsApp Support

At Aroleap, we believe in building a personal connection with each customer. That's why we create a dedicated WhatsApp group for every Aroleap X owner.

Direct Access to Experts

Connect directly with our technical team without navigating phone menus

Visual Troubleshooting

Share photos and videos of any issues for faster diagnosis

Personalized Support

Our team knows your specific machine and workout history

WhatsApp Support Group

How Our WhatsApp Support Works

  1. 1

    Upon installation of your Aroleap X, we create a dedicated WhatsApp group

  2. 2

    The group includes you and our technical support specialists

  3. 3

    Message anytime with questions, concerns, or to schedule maintenance

  4. 4

    Receive prompt responses during business hours (9 AM - 6 PM, 7 days a week)

Customer Care

Our dedicated customer care team is committed to ensuring your complete satisfaction through personalized WhatsApp group support

Phone Support

Call us directly for immediate assistance

+91 7618710191
9 AM - 6 PM, 7 days a week

Email Support

Send us an email for detailed inquiries

contact@aroleap.com
24-hour response time

WhatsApp Support Group

Dedicated WhatsApp group with our support team for personalized assistance

Created for each customer
Direct access to our technical experts

Frequently Asked Questions

How do I schedule a service appointment?

You can schedule a service appointment through your dedicated WhatsApp support group, by calling our customer care number, or by sending an email to contact@aroleap.com with your details and issue description.

What is the response time for service requests?

Through your dedicated WhatsApp support group, we typically respond to service requests within 4-6 hours during business hours. For urgent issues, we aim to provide same-day remote diagnostics and schedule on-site service within 48-72 hours if needed.

How do I claim warranty service?

To claim warranty service, contact our customer care team with your machine serial number and a description of the issue. Our team will verify your warranty status and guide you through the service process.

Are replacement parts covered under warranty?

Yes, all replacement parts needed due to manufacturing defects are covered under the standard warranty. Wear and tear items may have different coverage periods as detailed in your warranty documentation.

How often should I schedule maintenance for my Aroleap X?

We recommend a comprehensive check-up once per year and calibration service every six months for optimal performance. Users who exercise frequently may benefit from more regular maintenance.

Need Assistance with Your Aroleap X?

Our support team is ready to help you with any questions or service needs